Refund policy


Need Help With Your Order?

We’re a small, family-founded company. ZeeZee Adventures was inspired by our own kids and launched with the help of parents around the world. We’re not a big-box brand with endless inventory. Every order means something to us, and we treat each one with care.

If something isn’t right, please reach out to us directly at support@zeezee.me. We’ll always do our best to resolve the issue with empathy, fairness, and transparency.


Our Promise to Parents

At ZeeZee Adventures, we create intentionally designed, high-quality play spaces that support creativity, calm, and open-ended exploration. We know that shopping for your child should feel exciting—not uncertain. That’s why we back every order with:

  • A 7-Day Arrival Guarantee

  • Our 90-Day Quality Promise

  • An optional 1-Year Adventure Protection Plan

We believe in clear policies, warm service, and doing right by families.

7-Day Arrival Guarantee

If your order arrives damaged, missing parts, or incorrect, please email support@zeezee.me within 7 days of delivery. We’ll review your issue and offer a quick resolution, including free replacement parts when appropriate.

To process your claim, we require clear photos/ videos of the product, packaging, and any damage.

90-Day Quality Promise

All ZeeZee tents are backed by a 90-day limited warranty covering defects in materials or craftsmanship.

This warranty does not cover damage due to:

  • Misuse, improper storage, or assembly errors

  • Wear and tear from play

  • Accidental damage (unless covered under Adventure Protection Plan)

Pole breakage during normal play or setup may be covered if within our 90 day Quality promise window. If your claim is approved, we will provide replacement parts or exchange the product. ZeeZee reserves the right to deny claims if the product has been modified, altered, or shows signs of neglect.

StickeeZ 
Occasionally the stickers used for our StickeeZ may come off. While this is not intended, this can happen sometimes. Please do not worry as this is normal. Please reach out to us at support and we will send you appropriate DIY fixes to ensure your product can continue to be used.  

Optional 1-Year Adventure Protection Plan

For added peace of mind, families can opt in to our Adventure Protection Plan, which extends coverage to 12 months. This includes accidental damage, replacement parts, and expanded support. Email support@zeezee.me for more details.

How to Request a Return

We accept return requests within 30 days of delivery. To be eligible:

  • Item must be unused, unwashed, and in resalable condition

  • Must include all original packaging, box, and tags

  • Must be free of stains, dirt, or signs of wear

  • Receipt or proof of purchase is required

Start your return by emailing support@zeezee.me. Once approved, we’ll send return instructions. Items sent back without authorization will not be accepted.

Customer is responsible for return shipping costs. Restocking fees may apply to returned items that are not defective.

Refunds & Restocking

If your return is accepted:

  • You’ll receive a refund to your original payment method

  • Please allow 7–10 business days for processing

  • A restocking fee of 20% shall apply towards returns

Restocking fees are industry standard and help cover repackaging, restocking , and processing costs. This fee is deducted from the refund after the return is received and reviewed. We’ll confirm the final refund amount once the tent has been processed.

We reserve the right to deny refunds for any item that is not in resalable condition, or missing original packaging, parts, or labels.

Non-Returnable Items

We are unable to accept returns on:

  • Items returned without approval

  • Used or damaged items

  • Gift cards

  • Clearance, seasonal, or “final sale” items marked as such

  • Custom or personalized orders

European Union Orders

For orders delivered within the EU, you are entitled to cancel or return your order within 14 days of delivery for any reason, under the EU Consumer Rights Directive. Items must be unused, in original packaging, and include proof of purchase.

Having an Issue with Your Order?

If something isn’t right, we genuinely want to hear from you—and make it right. ZeeZee Adventures is a small, family-created business born from a real parenting need (and a lot of imagination from our kids!). We're not a big-box company with endless inventory—every order matters to us.

If you have a concern, please email us directly at support@zeezee.me Whether it’s a mix-up, a delay, or something unexpected, we promise to respond with care, fairness, and transparency.

By working together, you help support a small business that’s doing its best to deliver wonder, creativity, and calm to families everywhere.

Questions?

Still unsure? Reach out to us at support@zeezee.me We’re real parents too—and we’re here to help.